Refund Policy

1. Overview

PrimeBoost Nigeria aims to provide clear service information and reliable order processing. Because social media promotion services may begin processing shortly after an order is placed, refund eligibility can depend on the status of the order.

2. Before Placing an Order

Customers should carefully review the service description, platform, target information, quantity, pricing, minimum order requirements and estimated delivery information before confirming an order.

Customers are responsible for ensuring that the information submitted with an order is accurate.

3. Cancellation Requests

A cancellation request may be considered if an order has not started processing. Once an order has entered processing or has already been completed, cancellation may no longer be possible.

Customers should contact support as soon as possible if they believe an order needs to be cancelled.

4. Failed or Incomplete Orders

If an order cannot be completed because of a technical problem, provider issue or other circumstance affecting fulfillment, PrimeBoost may review the order and determine an appropriate resolution.

Depending on the circumstances, the resolution may include allowing the order to continue, replacing an affected service, providing an eligible refund or returning eligible funds to a customer wallet.

5. Incorrect Order Information

Customers are responsible for entering correct information when placing an order.

If incorrect information is submitted and the order has already started processing, PrimeBoost may not be able to recover or redirect the order.

6. Completed Orders

Completed orders are generally not eligible for cancellation or refund solely because a customer later changes their mind.

If you believe a completed order has a genuine issue, contact support with the order details so the matter can be reviewed.

7. Wallet Funding

Wallet funding transactions should be checked carefully before confirmation. If a payment has been successfully processed but the wallet balance does not update correctly, contact PrimeBoost support and provide the relevant transaction information.

Wallet funds may be subject to applicable payment-provider requirements and PrimeBoost's account and refund rules.

8. Payment Provider Issues

If a payment is reversed, declined, disputed or otherwise affected by a payment provider, the transaction may need to be reviewed with the applicable payment provider.

9. Fraudulent or Unauthorized Transactions

PrimeBoost may investigate transactions that appear fraudulent, unauthorized or inconsistent with normal account activity. Accounts or transactions may be temporarily restricted while an investigation is carried out.

10. How to Request Help

To request a refund review or report an order problem, contact PrimeBoost support and provide as much relevant information as possible.

Helpful information may include your account email, order number, service purchased, transaction reference and a clear description of the issue.

11. Review of Refund Requests

Refund requests are reviewed based on the order status, transaction status, service purchased, information provided by the customer and the circumstances of the request.

Submitting a refund request does not automatically guarantee that a refund will be approved.

12. Changes to This Refund Policy

PrimeBoost may update this Refund Policy when necessary. Changes will be published on this page together with an updated revision date.